Privacy Policy

B2H Movers ("B2H Movers", "we", "us", or "our") is a licensed moving and packing company operating in Dubai and across the United Arab Emirates. We are committed to protecting your privacy and handling your personal data responsibly and in accordance with applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL").

By using our website at www.b2hmovers.com or by contacting us to request a quote or book a service, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, as well as certain data collected automatically when you use our website.

Information you provide

Contact details — your name, phone number, email address, and WhatsApp number when you request a quote, fill in a form, or contact us.
Move details — your current and destination addresses, property type and size, inventory of items, preferred dates, and any special handling requirements.
Communications — messages, enquiries, and feedback you send us by phone, WhatsApp, email, or our contact form.
Payment information — details needed to process payment for our services. We do not store full card details on our servers.

Information collected automatically

Usage data — pages visited, time spent, referring URLs, and general interaction with our website.
Device and technical data — IP address, browser type, device type, and operating system.
Cookies and similar technologies — see the Cookies section below.

2. How We Use Your Information

We use your personal information to:

Provide quotes, schedule surveys, and deliver our moving, packing, and storage services;
Communicate with you about your booking, including confirmations and updates;
Process payments and maintain our business records;
Respond to your enquiries, requests, and complaints;
Improve our website, services, and customer experience;
Send you service-related information and, where you have consented, marketing or promotional messages; and
Comply with our legal and regulatory obligations in the UAE.

3. Legal Basis for Processing

We process your personal data where we have a lawful basis to do so under the PDPL, including: your consent; the performance of a contract or service you have requested; compliance with a legal obligation; and our legitimate business interests, provided these do not override your rights and freedoms. You may withdraw your consent at any time where processing is based on consent.

We do not sell your personal information. We may share it only in the following limited circumstances:

Service providers — trusted third parties who help us operate our business, such as payment processors, IT and hosting providers, and analytics services, who are bound to protect your data.
Logistics partners — where necessary to complete your move, for example community access coordination or inter-emirate transport.
Legal and regulatory authorities — where required by UAE law, court order, or to protect our legal rights.
Business transfers — in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to make the site function, remember your preferences, analyse traffic, and improve performance. We may use analytics tools such as Google Analytics to understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the website may not work properly as a result.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, to provide our services, and to comply with our legal, accounting, and regulatory obligations in the UAE. When data is no longer required, we securely delete or anonymise it.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable UAE law, you have the right to:

Access the personal data we hold about you;
Request correction of inaccurate or incomplete data;
Request deletion of your data in certain circumstances;
Object to or restrict certain processing of your data;
Withdraw consent where processing is based on consent; and
Request that your data be transferred to you or another party where technically feasible.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

9. International Data Transfers

Some of our service providers may process data outside the UAE. Where this occurs, we take reasonable steps to ensure your data receives an adequate level of protection consistent with the PDPL and this policy.

10. Third-Party Links

Our website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.